A planned Extended Downtime, started off on the right foot. Players were warned in advance and items listed in the update during the downtime had large support from the game’s player community. However, problems started to arise 10 minutes after the scheduled uptime.
In response to players’ questions the developers posted a statement about the extended downtime:
Dear Pilots,
We are still fixing an expected technical issue. Unfortunately, we have to further extend the maintenance time and are unable to provide an exact completion time at this moment. We apologize for all inconvenience caused, and promise all players will get compensated for the extended maintenance, as listed below:
Again, we sincerely apologize for the inconvenience.
(Only edits to the post were for formatting)
EVE Echoes went further adding any ship lost due to the downtime will be recovered. Tweet:
Due to technical issues, we have to shut down the server temporarily. The maintenance time TBD. All pilots will be compensated due to the inconvenience caused.
*If your ship got destroyed due to this maintenance, please submit an in-game ticket, we will recover all your loss. pic.twitter.com/YUaki8P0ez— EVE Echoes (@EveEchoes) August 26, 2020
Within the discord servers reviewed, this reply has been viewed as very positively. Transparent communication is winning a lot of capsuleers hearts and minds for this fledging mobile game.
UPDATE:
An update on the latest progress:
Q: What is happening now? Why is the maintenance taking so long? A: After today’s version update, we had encountered a bug that randomly caused certain star systems to crash. Upon further analysis, it was shown to only occur whenever a star system had a huge number of pilots.
Q: Is my Omega Time being wasted while the server is down?
A: Fortunately, your Omega clone time isn’t being wasted at all. Please rest assured: Your skills are still being trained during this period. If there is no skill in your queue, then free skill points will be generated as normal.
Q: So it’s 5,000 SP/hr now?
A: Yes it is. It’s also separate from the SP accrued by your characters. For example, if your character accrues 4500 SP/hour, then you will receive an additional 5000 SP/hour (for a total of your normal SP/hour + an additional 5000 SP/hour). Please note that this compensation applies to both Alpha and Omega players. A
gain, we will keep everyone updated ASAP once we receive news on the progress. Thanks again for your continued patience and support.
Via Discord Post: https://discord.gg/eveechoes
While it was not noted in the original downtime patch notes, the issue with PVE Resistance Modules was slated by the developers to be included in the update.
