A new label for the FAQ area has been added, “Hot!”. Tapping on Customer Service jumps the user right into the list of Hot Issues and provides fast answers.
Additionally, Joseph made note of a new system to allow users to appeal the decision of a submitted ticket.
For those of you who submitted a ticket and felt that the decision was wrong, you can now directly make an appeal to the current decision made on that ticket.Joseph – EVE Echoes Official Discord
To do this, tap your portrait -> Settings -> Customer Service -> Bug Report -> Submit New Issue (below the FAQ list) -> [Ticket Appeal]. From there, you can begin the process of making an appeal on your previous ticket.
Have a great weekend!