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Day Without EVE Echoes

September 1, 2020

Shortly after after today’s the servers came back, players started to report odd disconnections occurring, this would be a nearly 13 hour long outage.

EVE Echoes Technical Issues Timeline:

6:13 AM EST

The server is up.

EVE Echoes Official Discord

 6:36 AM EST

Due to technical issues, we have to shut down the server temporarily. The maintenance time TBD. All pilots will be compensated for the inconvenience caused. We kindly ask for your understanding and patience during maintenance.

:bangbang: *If your ship got destroyed due to this maitenance, please submit an in-game ticket (click your portrait – setting – customer service), we will recover all your loss.”

EVE Echoes Official Discord

9:21 AM EST

Dear Pilots, 

We are still fixing an unexpected technical issue. Unfortunately, we have to further extend the maintenance time and are unable to provide an exact completion time at this moment. We apologize for all inconvenience caused, and promise all players will get compensated for the extended maintenance, as listed below:

1.    All players will receive 20,000 Skill Points as we planned ealier, due to the extended regular maintenance. 

2.    Since the maintenance is extended again at this point, all players will receive another 30,000 Skill Points.

3.    If the server is not up until 16:00 UTC, 26 AUG, for every extra hour of maintenance, all players will receive extra 5,000 Skill Points.** (seperate from character’s own SP output)

4.    In conclusion, all players will receive at least 50,000 skill points, depends on actual maintenance duration

5.    We will create an exclusive medal** and deliver to all players who created their characters before 26 Aug, to thank you for staying with us. 

Again, we sincerely apologize for the inconvenience.

EVE Echoes Official Discord

3:10 PM EST

An update on the latest progress:

Q: What is happening now? Why is the maintenance taking so long?

A: After today’s version update, we had encountered a bug that randomly caused certain star systems to crash. Upon further analysis, it was shown to only occur whenever a star system had a huge number of pilots.

Q: Is my Omega Time being wasted while the server is down?

A: Fortunately, your Omega clone time isn’t being wasted at all. Please rest assured: Your skills are still being trained during this period. If there is no skill in your queue, then free skill points will be generated as normal.  

Q: So it’s 5,000 SP/hr now?

A: Yes it is. It’s also separate from the SP accrued by your characters. For example, if your character accrues 4500 SP/hour, then you will receive an additional 5000 SP/hour (for a total of your normal SP/hour + an additional 5000 SP/hour). Please note that this compensation applies to both Alpha and Omega players. 

Again, we will keep everyone updated ASAP once we receive news on the progress. Thanks again for your continued patience and support.

EVE Echoes Official Discord

3:39 PM EST

Star System Fix – We Need Your Help

After today’s version update, we had encountered a bug that randomly caused certain star systems to crash. Upon further analysis, it was shown to only occur whenever a star system had a huge number of pilots. We need your help to test out our current fix for this.

In order to prevent any potential losses, we will go with a more conservative test plan and open up a test server for this fix in a few minutes (19:45 UTC). This test server will have the same data (your characters/ships, etc.) as the official server, but anything that happens here won’t carry over to the main server.

Please try out the test server and see if the issue is solved. If so, then we will open the official server ASAP.

And again, the test server is scheduled to be available in a few minutes (19:45 UTC). We look forward to getting everything confirmed so we can resume our normal operation! When you enter the game, be sure to select the test server “test”.

Thanks again for your continued support and patience!

EVE Echoes Official Discord

4:23 PM EST

Thank you all for getting into Test Server and help us fix the problem. Progress has been made. We now will restart the server  at 20:30 UTC and double-check if the problem is indeed fixed. 

We really appreciate your help.

EVE Echoes Official Discord

6:15 PM EST

After more than ten hours of intense investigation, we have finally located the problem that caused the star system servers to crash and fixed it. We are currently in the process of restoring player data and preparing to bring the server back online.

Estimated time until we have the server up: 4 hours.

We hope to have the server ready around August 27 at 02:00 UTC. In the unlikely event that the server isn’t available on time, we will continue to provide additional compensation.

Server Maintenance-related Issues

1. If during the maintenance period, your important encounter missions and logistics ran out of time, please submit an in-game support ticket, and we will review then provide compensation on an individual level.

2. If you have a ship loss on the main server due to maintenance, please also submit an in-game support ticket. We will repair the ship (+equipment) based on individual cases.

3. If you have made a purchase on the test server during this period, please submit an in-game support ticket, and we will resend the purchased items.

We greatly appreciate all of your continued support and patience with this entire process!

EVE Echoes Official Discord

9:37 PM EST

The server is back up! Capsuleers may now enter New Eden.

Due to the extended maintenance, we previously were going to provide 50,000 SP. Since the servers have opened on August 27 at 01:30 UTC, we will provide an additional 50,000 SP.

In thanks for everyone’s support and understanding, we will provide an additional bonus of 30,000 SP for a total of 130,000 SP (50k + 50k + 30k).

Server Maintenance-related Issues

1. If during the maintenance period, your important encounter missions and logistics ran out of time, please submit an in-game support ticket, and we will review then provide compensation on an individual level.

2. If you have a ship loss on the main server due to maintenance, please also submit an in-game support ticket. We will repair the ship (+equipment) based on individual cases.

3. If you have made a purchase on the test server during this period, please submit an in-game support ticket, and we will resend the purchased items.

Thanks again

EVE Echoes Official Discord

The final Compensation for the day long maintenance downtime was 135,000 skill points, about 3 days bonus.

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