If you'd like to comment on this devblog, feel free to head on over to the feedback thread on the official forums!

On January 9th, we released a New Year update regarding the chat system after a range of issues since its deployment with the March 2018 release.

Since that blog, we’ve seen several major backend deployments that have been targeted directly at problems that the community have reported with chat. These issues have ranged from connectivity to the chat cluster, to incorrect population counts in local and incorrect pilot data in the local member list.

Two of the largest of these deployments were on Tuesday, January 8th and Wednesday, January 16th, which focused on bringing stability to the chat cluster and improving its performance.

The first deployment on January 8th focused on how the system deals with pilots switching channels moving from system to system. The second on the 16th was focused on an overhaul of how initial presence is delivered when pilots join a large chat channel such as local in Jita.

Since the deployment on the 16th, we’ve seen a period of stability where reports regarding issues with the chat system have dissipated, and the number of bug reports and support tickets relating to issues with chat has dropped to an all-time low since the new system was deployed in March 2018.

Ongoing Work

The chat system and the issues that have occurred over the course of the last 10 months have been the subject of a lot of inward facing questions here at CCP.

There’s been a substantial amount of internal discussion, looking at everything from how the system was developed, how it was deployed, how it was communicated and how we responded to the issues that were raised by the community both in terms of development and communication.

The result is; we understand and accept the fact that we failed on both fronts. We also understand the gravity of the effects it had on the day to day activity of many of our pilots.

The work carried out in January was targeted specifically to address community concerns in key areas where the chat system was not performing as expected and we’re happy to see that while there are some small issues we still need to iron out, stability and performance has been improved drastically.

What happens now?

When we gave the last update on January 9th, we mentioned that we’d be deciding whether to continue to operate the XMPP service or revert back to the old system at the start of February, based on performance of chat after several large-scale fixes and improvements of the course of January.

Taking the performance of the new XMPP system into consideration after the changes in January, the decision has been made not to revert to the older LSC system and to continue to develop and tweak the new system going forward.

As we’ve previously explained, overhauling the chat system is a vital part of the future-proofing work that’s going into EVE, which also includes the retirement of old systems such as player owned structures and the introduction of a 64-bit client, the latter of which will be upon us soon.

This work is occurring so that we can continue to keep New Eden up to date, improving the health of EVE and reducing legacy technical overhead as we head toward celebrating EVE’s 20th anniversary and the start of the third decade. Operating an XMPP chat system opens up all manner of possibilities for more tools and access to EVE’s chat system in the future.

We want to continue to work with the community to iron out any issues that people may still have with the XMPP system and make sure that we continue to improve performance going forward.

The team working on the development of the chat system will be watching the feedback thread for this blog closely, and if any of our pilots have been experiencing issues from the start of February onwards, we’d like to hear about them so as we can look at clearing up any outstanding problems.

In the update we gave on January 9th, we also mentioned distribution of compensation for the issues that have occurred.

We’re happy to announce that in the coming weeks, the highest skillpoint character on every account that held Omega clone status as of the start of daily downtime on March 20th, 2018 (the day the chat system was deployed) will receive a gift of 500,000 skillpoints in their unallocated skillpoint pool.

Keep your eyes peeled for news on the distribution of this compensation in the coming weeks.

We’d like to apologize again for the substantial disruption that the chat issues have caused over the course of 2018. We fully understand that the severity of issues with the system was not fully realized early enough. This was clearly identified when we looked back over the events of 2018 and has been addressed.

As always, we’d love feedback on this blog and we’d love to hear if any of our pilots are still experiencing issues as of the start of February.

Be sure to leave any feedback and comments you might have in the comments thread for this blog. Pilots should also be sure to file a bug report if they’re still seeing issues with the system at this stage.

139 Comments

  1. I all the time used to study paragraph in news papers but now as I am a user of
    net so from now I am using net for posts, thanks to web.

    August 16, 2019 at 09:18 Reply
  2. I just could not depart your web site prior to suggesting that I extremely enjoyed the standard info a person supply for your visitors? Is going to be back incessantly to check up on new posts

    August 16, 2019 at 12:33 Reply
  3. As a Newbie, I am permanently browsing online for articles that can aid me. Thank you

    August 16, 2019 at 12:57 Reply
  4. to take on a take a look at joining a world-wide-web dependent courting

    August 16, 2019 at 17:14 Reply
  5. Nice post. I was checking constantly this blog
    and I’m inspired! Very useful information specially
    the ultimate phase 🙂 I handle such information much.
    I used to be seeking this certain info for a long time.
    Thanks and best of luck.

    August 16, 2019 at 20:53 Reply
  6. you have got an awesome weblog here! would you like to make some invite posts on my blog?

    August 16, 2019 at 21:21 Reply
  7. You are my aspiration, I possess few blogs and sometimes run out from to post : (.

    August 17, 2019 at 03:55 Reply
  8. Hi there, just became alert to your blog through Google, and found that it’s truly informative. I’m gonna watch out for brussels. I’ll be grateful if you continue this in future. Numerous people will be benefited from your writing. Cheers!

    August 17, 2019 at 06:09 Reply
  9. Can I just say what a relief to discover somebody who really understands what
    they are discussing on the internet. You definitely realize how to bring an issue to light and
    make it important. More people need to look
    at this and understand this side of the story. I was surprised that you’re not more popular
    since you most certainly have the gift.

    August 17, 2019 at 09:50 Reply
  10. I think this is one of the most significant info for me. And i’m glad reading your article. But should remark on some general things, The site style is great, the articles is really excellent : D. Good job, cheers

    August 17, 2019 at 10:52 Reply
  11. Does your blog have a contact page? I’m having problems locating it but, I’d like to send you an e-mail. I’ve got some ideas for your blog you might be interested in hearing. Either way, great blog and I look forward to seeing it grow over time.

    August 17, 2019 at 11:06 Reply
  12. アンダーアーマーで欠損したくないよね。述べ立てるします。アンダーアーマーの宣伝が教えるそれ。とる収集の援助をします。

    August 17, 2019 at 13:56 Reply
  13. Seu blog tem muita qualidade, coisa que n‹o acho em outros artigos,
    os materiais, existentes em outros p‡ginas web n‹o
    oferecem estas alegações completas que consegui ler aqui.

    ParabŽns. http://yogakiddoswithgaileee.com/index.php?title=Como_Fazer_Da_Sua_Alegria_A_Associa%C3%A7%C3%A3o_Um_Sucesso

    August 17, 2019 at 17:13 Reply
  14. Whats up are using WordPress for your blog platform? I’m new to the blog world but I’m trying to get started and create my own. Do you require any html coding expertise to make your own blog? Any help would be greatly appreciated!

    August 17, 2019 at 19:17 Reply
  15. Hello to every body, it’s my first pay a visit of this
    weblog; this blog carries awesome and really good stuff for visitors.

    August 17, 2019 at 20:35 Reply
  16. I’ve been exploring for a little for any high-quality articles or blog posts in this kind of space .

    Exploring in Yahoo I finally stumbled upon this website. Studying this info So i am satisfied to convey that
    I’ve a very excellent uncanny feeling I found out just what I needed.
    I such a lot indisputably will make certain to don?t disregard this website
    and give it a look on a continuing basis.

    August 17, 2019 at 22:35 Reply
  17. I just want to say I am just beginner to weblog and certainly liked you’re web site. Likely I’m want to bookmark your website . You amazingly have tremendous articles and reviews. Appreciate it for sharing with us your blog.

    August 17, 2019 at 23:28 Reply
  18. Good info. Lucky me I reach on your website by accident, I bookmarked it.

    August 18, 2019 at 00:29 Reply
  19. You should take part in a contest for one of the best blogs on the web. I will recommend this site!

    August 18, 2019 at 01:32 Reply
  20. As I website possessor I think the subject matter here is real fantastic, thankyou for your efforts.

    August 18, 2019 at 03:14 Reply
  21. hi!,I like your writing very so much! proportion we be in contact more
    approximately your post on AOL? I need an expert on this house to unravel my problem.
    Maybe that’s you! Taking a look forward to see you.

    August 18, 2019 at 04:07 Reply
  22. wholesale jerseys from china http://www.4cfurnishings.com/comment/html/?11461.html

    Hey there! Someone in my Myspace group shared this website with us so I came to look it over.
    I’m definitely enjoying the information. I’m bookmarking and will be tweeting this to my followers!
    Superb blog and brilliant style and design.

    August 18, 2019 at 04:28 Reply
  23. Hi there! This blog post couldn’t be written much better! Reading through this post reminds me of my previous roommate! He always kept preaching about this. I am going to forward this post to him. Fairly certain he’s going to have a good read. I appreciate you for sharing!

    August 18, 2019 at 04:29 Reply
  24. I used to be recommended this blog via my cousin. I’m
    now not positive whether or not this submit is written through him as nobody else realize such special approximately my
    trouble. You are amazing! Thanks!

    August 18, 2019 at 05:06 Reply
  25. Bandarq pkv games merupakan Situs Link Pendaftaran Bandarq ID Pro Pkv Games
    Resmi. Bandarq ID Pro berbeda dengan akun biasanya, dimana ID PRO memberikan kemenangan untuk anda dengan persentasi kemenangan mencapai 86% dengan server PKV
    Games Grade A. Sebagai salah satu situs Bandarq PKV Games terbaik dan terpercaya
    yang banyak direkomendasikan banyak orang yang sudah pernah gabung dan bermain bersama kami.

    Saat ingin bermain bandarq online di situs id pro bandarq tentu anda membutuhkan akun yang
    bisa mengakses permainannya. Untuk membuka akun id bandarq pada situs
    ini sangatlah mudah. Setelah isi dari seluruh keterangan pada
    formulir pendaftaran telah dilengkapi dengan benar. Selanjutnya anda
    bisa melakukan verifikasi pembuatan akun baru,
    langkah ini bertujuan untuk meresmikan akun id yang
    anda miliki pada situs id pro bandarq. Bersamaan dengan selesainya proses verifikasi,
    anda bisa langsung bermain judi pada situs ini secara online.

    Sebelum anda bisa bermain menggunakan uang asli,
    anda harus memastikan jika saldo pada akun id telah terisi.

    Jika belum terisi anda bisa melakukan deposito terlebih dahulu untuk
    mengisi saldonya. Setelah memastikan uang asli dalam bentuk saldo pada
    akun telah terisi, anda bisa langsung mempelajari segala aturan dan cara main yang benar disini.

    Bahkan pemain akan memperoleh banyak keuntungan yang real tanpa ada masalah sama sekali.
    Ini akan membawa ke dalam suatu kenikmatan judi poker yang
    sesungguhnya.

    August 18, 2019 at 05:54 Reply
  26. I in addition to my pals were found to be looking through the great helpful tips from your web site then before long I had an awful feeling I had not thanked you for those techniques. All the boys came warmed to read through all of them and already have sincerely been taking pleasure in them. Appreciation for turning out to be quite helpful and then for finding this kind of terrific issues most people are really eager to know about. Our own honest apologies for not saying thanks to earlier.

    August 18, 2019 at 06:55 Reply
  27. Hello, you used to write great, but the last several posts have been kinda boring¡K I miss your great writings. Past several posts are just a bit out of track! come on!

    August 18, 2019 at 06:56 Reply
  28. Good web site! I really love how it is easy on my eyes and the data are well written. I am wondering how I could be notified when a new post has been made. I’ve subscribed to your RSS which must do the trick! Have a great day!

    August 18, 2019 at 06:57 Reply
  29. I got good info from your blog

    August 18, 2019 at 09:52 Reply
  30. Its like you read my mind! You appear to know a lot
    about this, like you wrote the book in it or something.
    I think that you can do with some pics to drive the message home a bit, but instead of that,
    this is wonderful blog. A fantastic read. I’ll certainly be back.

    August 18, 2019 at 12:53 Reply
  31. If some one desires expert view regarding blogging then i
    recommend him/her to pay a quick visit this web site, Keep up the pleasant
    work.

    August 18, 2019 at 13:27 Reply
  32. What a information of un-ambiguity and preserveness of valuable knowledge
    regarding unexpected emotions.

    August 18, 2019 at 14:50 Reply
  33. Great post.

    August 18, 2019 at 14:59 Reply
  34. you have brought up a very great details , regards for the post.

    August 18, 2019 at 15:09 Reply
  35. Hello Dear, are you genuinely visiting this site on a regular basis, if so afterward you will definitely get pleasant
    experience.

    August 18, 2019 at 15:15 Reply
  36. I was looking through some of your blog posts on this site and I believe this internet site is rattling informative! Keep putting up.

    August 18, 2019 at 16:22 Reply
  37. Your style is really unique compared to other folks I have read stuff from. Many thanks for posting when you ave got the opportunity, Guess I all just bookmark this page.

    August 18, 2019 at 17:14 Reply
  38. I have read so many content concerning the blogger lovers except this paragraph is in fact a pleasant post, keep it up.

    August 18, 2019 at 17:42 Reply
  39. Hi there! This is my first visit to your blog! We are a collection of volunteers and starting a new project in a community in the same niche. Your blog provided us valuable information to work on. You have done a marvellous job!

    August 18, 2019 at 17:55 Reply

Leave a Reply