If you'd like to comment on this devblog, feel free to head on over to the feedback thread on the official forums!

On January 9th, we released a New Year update regarding the chat system after a range of issues since its deployment with the March 2018 release.

Since that blog, we’ve seen several major backend deployments that have been targeted directly at problems that the community have reported with chat. These issues have ranged from connectivity to the chat cluster, to incorrect population counts in local and incorrect pilot data in the local member list.

Two of the largest of these deployments were on Tuesday, January 8th and Wednesday, January 16th, which focused on bringing stability to the chat cluster and improving its performance.

The first deployment on January 8th focused on how the system deals with pilots switching channels moving from system to system. The second on the 16th was focused on an overhaul of how initial presence is delivered when pilots join a large chat channel such as local in Jita.

Since the deployment on the 16th, we’ve seen a period of stability where reports regarding issues with the chat system have dissipated, and the number of bug reports and support tickets relating to issues with chat has dropped to an all-time low since the new system was deployed in March 2018.

Ongoing Work

The chat system and the issues that have occurred over the course of the last 10 months have been the subject of a lot of inward facing questions here at CCP.

There’s been a substantial amount of internal discussion, looking at everything from how the system was developed, how it was deployed, how it was communicated and how we responded to the issues that were raised by the community both in terms of development and communication.

The result is; we understand and accept the fact that we failed on both fronts. We also understand the gravity of the effects it had on the day to day activity of many of our pilots.

The work carried out in January was targeted specifically to address community concerns in key areas where the chat system was not performing as expected and we’re happy to see that while there are some small issues we still need to iron out, stability and performance has been improved drastically.

What happens now?

When we gave the last update on January 9th, we mentioned that we’d be deciding whether to continue to operate the XMPP service or revert back to the old system at the start of February, based on performance of chat after several large-scale fixes and improvements of the course of January.

Taking the performance of the new XMPP system into consideration after the changes in January, the decision has been made not to revert to the older LSC system and to continue to develop and tweak the new system going forward.

As we’ve previously explained, overhauling the chat system is a vital part of the future-proofing work that’s going into EVE, which also includes the retirement of old systems such as player owned structures and the introduction of a 64-bit client, the latter of which will be upon us soon.

This work is occurring so that we can continue to keep New Eden up to date, improving the health of EVE and reducing legacy technical overhead as we head toward celebrating EVE’s 20th anniversary and the start of the third decade. Operating an XMPP chat system opens up all manner of possibilities for more tools and access to EVE’s chat system in the future.

We want to continue to work with the community to iron out any issues that people may still have with the XMPP system and make sure that we continue to improve performance going forward.

The team working on the development of the chat system will be watching the feedback thread for this blog closely, and if any of our pilots have been experiencing issues from the start of February onwards, we’d like to hear about them so as we can look at clearing up any outstanding problems.

In the update we gave on January 9th, we also mentioned distribution of compensation for the issues that have occurred.

We’re happy to announce that in the coming weeks, the highest skillpoint character on every account that held Omega clone status as of the start of daily downtime on March 20th, 2018 (the day the chat system was deployed) will receive a gift of 500,000 skillpoints in their unallocated skillpoint pool.

Keep your eyes peeled for news on the distribution of this compensation in the coming weeks.

We’d like to apologize again for the substantial disruption that the chat issues have caused over the course of 2018. We fully understand that the severity of issues with the system was not fully realized early enough. This was clearly identified when we looked back over the events of 2018 and has been addressed.

As always, we’d love feedback on this blog and we’d love to hear if any of our pilots are still experiencing issues as of the start of February.

Be sure to leave any feedback and comments you might have in the comments thread for this blog. Pilots should also be sure to file a bug report if they’re still seeing issues with the system at this stage.

139 Comments

  1. It is the best time to make some plans for the future and it’s time to be happy. I’ve read this post and if I could I want to suggest you some interesting things or suggestions. Perhaps you can write next articles referring to this article. I want to read even more things about it!

    August 14, 2019 at 05:07 Reply
  2. I’m really enjoying the theme/design of your web site.
    Do you evesr run into any browser compatibility issues?

    A handful of my blog visitors have complained about my
    blog not operating correctly in Explorer but looks great iin Safari.
    Do you have any advice to help fix this issue?

    August 14, 2019 at 05:23 Reply
  3. I am not very superb with English but I find this very easygoing to translate.

    August 14, 2019 at 06:31 Reply
  4. Of course, what a fantastic site and educative posts, I will bookmark your site.All the Best!

    August 14, 2019 at 07:10 Reply
  5. Wow! This could be one particular of the most helpful blogs We have ever arrive across on this subject. Basically Great. I am also an expert in this topic so I can understand your hard work.

    August 14, 2019 at 07:11 Reply
  6. I love your blog.. very nice colors & theme. Did you create this website yourself? Plz reply back as I’m looking to create my own blog and would like to know wheere u got this from. thanks

    August 14, 2019 at 07:14 Reply
  7. whoah this blog is magnificent i love reading your posts. Keep up the good work! You know, lots of people are hunting around for this information, you can aid them greatly.

    August 14, 2019 at 10:56 Reply
  8. With every thing that appears to be building throughout this area, your opinions are generally fairly stimulating. Nonetheless, I beg your pardon, but I do not subscribe to your entire plan, all be it exhilarating none the less. It appears to everybody that your opinions are generally not totally validated and in simple fact you are generally your self not fully convinced of the point. In any event I did appreciate reading it.

    August 14, 2019 at 12:55 Reply
  9. I have fun with, lead to I found exactly what I was taking a look for. You have ended my four day long hunt! God Bless you man. Have a nice day. Bye

    August 14, 2019 at 14:02 Reply
  10. I’m truly enjoying the design and layout of your website. It’s a very easy on the eyes which makes it much more pleasant for me to come here and visit more often. Did you hire out a designer to create your theme? Exceptional work!

    August 14, 2019 at 14:50 Reply
  11. Interessado? Pode transportar abundantes tentativas. https://krivadrina.com/index.php?title=Poker_%C3%89_No_MaisEV

    August 14, 2019 at 15:45 Reply
  12. Hmm is anyone else having problems with the pictures on this blog loading? I’m trying to figure out if its a problem on my end or if it’s the blog. Any feed-back would be greatly appreciated.

    August 14, 2019 at 18:42 Reply
  13. I view something really special in this website .

    August 14, 2019 at 20:52 Reply
  14. Great delivery. Outstanding arguments. Keep up the good spirit.

    August 14, 2019 at 21:14 Reply
  15. I was looking at some of your posts on this website and I think this site is really informative! Keep posting.

    August 14, 2019 at 22:46 Reply
  16. What’s Going down i am new to this, I stumbled upon this I’ve
    found It absolutely helpful and it has aided me
    out loads. I hope to contribute & aid different customers like its aided me.
    Good job.

    August 14, 2019 at 22:54 Reply
  17. I am glad to be one of many visitors on this great site (:, thanks for putting up.

    August 14, 2019 at 23:14 Reply
  18. I just want to tell you that I’m all new to blogging and site-building and seriously enjoyed your website. Probably I’m likely to bookmark your blog . You surely have superb articles. Thank you for sharing your blog.

    August 15, 2019 at 00:42 Reply
  19. Hello my family member! I want to say that this article is amazing,
    great written and include approximately all vital infos.
    I’d like to peer extra posts like this .

    August 15, 2019 at 00:47 Reply
  20. I intended to send you one bit of note to be able to thank you so much the moment again for the precious basics you’ve featured at this time. It is simply incredibly generous of people like you giving freely all most of us would’ve offered for an ebook in order to make some bucks for themselves, certainly since you could possibly have tried it if you ever considered necessary. The tactics in addition worked like a good way to know that some people have the identical zeal just like my very own to figure out great deal more regarding this condition. I am sure there are a lot more pleasant moments in the future for people who look into your blog.

    August 15, 2019 at 02:23 Reply
  21. Great work! That is the type of information that are meant to be shared across the web. Shame on the search engines for no longer positioning this publish upper! Come on over and seek advice from my site . Thanks =)

    August 15, 2019 at 03:06 Reply
  22. Hi, Neat post. There’s an issue with your site in internet explorer, may check this? IE nonetheless is the market chief and a large section of other folks will miss your great writing because of this problem.

    August 15, 2019 at 03:10 Reply
  23. Needed to send you one bit of note to finally thank you once again for your magnificent concepts you have provided above. It’s simply surprisingly open-handed of you to deliver unreservedly what exactly a number of people would’ve marketed for an electronic book in making some profit on their own, chiefly given that you might have tried it in the event you decided. These guidelines in addition acted to be the good way to know that other individuals have similar desire just as my own to grasp whole lot more with regard to this condition. I am sure there are thousands of more enjoyable times up front for individuals who start reading your website.

    August 15, 2019 at 03:24 Reply
  24. There is evidently a bunch to know about this. I assume you made certain nice points in features also.

    August 15, 2019 at 05:10 Reply
  25. Hello There. I found your blog using msn. This iss a realpy wll written article.
    I will be sure to bookmark iit and come back to read more of ypur useful information. Thanks for the post.
    I’ll certainly comeback.

    August 15, 2019 at 06:00 Reply
  26. I carry on listening to the news broadcast talk about receiving boundless online grant applications so I have been looking around for the finest site to get one. Could you advise me please, where could i find some?

    August 15, 2019 at 06:55 Reply
  27. I think this is among the most vital information for me. And i am glad reading your article. But want to remark on some general things, The web site style is ideal, the articles is really great : D. Good job, cheers

    August 15, 2019 at 06:57 Reply
  28. You completed a number of fine points there. I did a search on the subject and found most persons will go along with with your blog.

    August 15, 2019 at 06:57 Reply
  29. Keep on writing, great job!

    August 15, 2019 at 07:46 Reply
  30. It¡¦s really a cool and helpful piece of information. I¡¦m happy that you just shared this helpful info with us. Please stay us up to date like this. Thank you for sharing.

    August 15, 2019 at 10:36 Reply
  31. I have been exploring for a bit for any high quality articles or weblog posts on this sort of space . Exploring in Yahoo I finally stumbled upon this site. Reading this info So i¦m happy to express that I’ve a very good uncanny feeling I discovered exactly what I needed. I most no doubt will make certain to don¦t omit this site and give it a look regularly.

    August 15, 2019 at 11:17 Reply
  32. cheap jerseys https://www.paprika.it/wholesale-jerseys-china-94580

    Wow! In the end I got a webpage from where I be capable
    of actually get useful facts concerning my study and knowledge.

    August 15, 2019 at 12:23 Reply
  33. Good website! I truly love how it is simple on my eyes and the data are well written. I’m wondering how I might be notified whenever a new post has been made. I have subscribed to your feed which must do the trick! Have a great day!

    August 15, 2019 at 12:27 Reply
  34. It’s awesome to visit this web site and reading the views of all friends
    about this piece of writing, while I am also keen of getting familiarity.

    August 15, 2019 at 13:47 Reply
  35. I have recently started a website, the info you offer on this website has helped me tremendously. Thanks for all of your time & work.

    August 15, 2019 at 13:47 Reply
  36. Hello! This is kind of off topic but I need some advice from an established blog. Is it difficult to set up your own blog? I’m not very techincal but I can figure things out pretty fast. I’m thinking about creating my own but I’m not sure where to begin. Do you have any tips or suggestions? With thanks

    August 15, 2019 at 17:07 Reply
  37. Hello there, I found your web site via Google while
    searching for a similar matter, your website got here up, it looks great.
    I have bookmarked it in my google bookmarks.
    Hello there, just turned into alert to your weblog via Google, and found that it’s
    truly informative. I am going to watch out for brussels.
    I’ll appreciate when you continue this in future.

    Numerous other folks might be benefited from your writing.
    Cheers!

    August 15, 2019 at 18:02 Reply
  38. I am perpetually thought about this, appreciate it for posting.

    August 15, 2019 at 18:10 Reply
  39. I’m not sure exactly why but this site is loading incredibly slow for me.
    Is anyone else having this issue or is it a issue on my end?
    I’ll check back later and see if the problem still exists.

    August 15, 2019 at 19:15 Reply
  40. Woah! I’m really enjoying the template/theme
    of this website. It’s simple, yet effective. A lot of times it’s very difficult to get that “perfect balance” between user friendliness and appearance.
    I must say you’ve done a superb job with this. Also, the blog loads extremely fast for me on Internet explorer.
    Outstanding Blog!

    August 15, 2019 at 20:31 Reply
  41. Hmm it looks like your website ate my first comment (it was extremely long) so I guess I’ll just sum it up what I had written and say, I’m thoroughly enjoying your blog. I as well am an aspiring blog blogger but I’m still new to the whole thing. Do you have any recommendations for beginner blog writers? I’d really appreciate it.

    August 15, 2019 at 21:50 Reply
  42. Very interesting information!Perfect just what I was searching for!

    August 15, 2019 at 22:13 Reply
  43. This is the right blog for anyone who wants to find out about this topic. You realize so much its almost hard to argue with you (not that I actually would want…HaHa). You definitely put a new spin on a topic thats been written about for years. Great stuff, just great!

    August 16, 2019 at 02:58 Reply
  44. Excellent web site. Plenty of helpful information here. I¡¦m sending it to several pals ans additionally sharing in delicious. And certainly, thanks on your sweat!

    August 16, 2019 at 05:42 Reply
  45. Somebody essentially assist to make significantly articles I would state. This is the first time I frequented your web page and thus far? I surprised with the research you made to make this particular put up extraordinary. Great activity!

    August 16, 2019 at 05:42 Reply
  46. You made some good points there. I looked on the internet for the issue and found most people will go along with with your site.

    August 16, 2019 at 07:36 Reply
  47. You are a very clever individual!

    August 16, 2019 at 08:53 Reply
  48. Appreciatee the recommendation. Let me try it out.

    August 16, 2019 at 09:13 Reply

Leave a Reply