If you'd like to comment on this devblog, feel free to head on over to the feedback thread on the official forums!

On January 9th, we released a New Year update regarding the chat system after a range of issues since its deployment with the March 2018 release.

Since that blog, we’ve seen several major backend deployments that have been targeted directly at problems that the community have reported with chat. These issues have ranged from connectivity to the chat cluster, to incorrect population counts in local and incorrect pilot data in the local member list.

Two of the largest of these deployments were on Tuesday, January 8th and Wednesday, January 16th, which focused on bringing stability to the chat cluster and improving its performance.

The first deployment on January 8th focused on how the system deals with pilots switching channels moving from system to system. The second on the 16th was focused on an overhaul of how initial presence is delivered when pilots join a large chat channel such as local in Jita.

Since the deployment on the 16th, we’ve seen a period of stability where reports regarding issues with the chat system have dissipated, and the number of bug reports and support tickets relating to issues with chat has dropped to an all-time low since the new system was deployed in March 2018.

Ongoing Work

The chat system and the issues that have occurred over the course of the last 10 months have been the subject of a lot of inward facing questions here at CCP.

There’s been a substantial amount of internal discussion, looking at everything from how the system was developed, how it was deployed, how it was communicated and how we responded to the issues that were raised by the community both in terms of development and communication.

The result is; we understand and accept the fact that we failed on both fronts. We also understand the gravity of the effects it had on the day to day activity of many of our pilots.

The work carried out in January was targeted specifically to address community concerns in key areas where the chat system was not performing as expected and we’re happy to see that while there are some small issues we still need to iron out, stability and performance has been improved drastically.

What happens now?

When we gave the last update on January 9th, we mentioned that we’d be deciding whether to continue to operate the XMPP service or revert back to the old system at the start of February, based on performance of chat after several large-scale fixes and improvements of the course of January.

Taking the performance of the new XMPP system into consideration after the changes in January, the decision has been made not to revert to the older LSC system and to continue to develop and tweak the new system going forward.

As we’ve previously explained, overhauling the chat system is a vital part of the future-proofing work that’s going into EVE, which also includes the retirement of old systems such as player owned structures and the introduction of a 64-bit client, the latter of which will be upon us soon.

This work is occurring so that we can continue to keep New Eden up to date, improving the health of EVE and reducing legacy technical overhead as we head toward celebrating EVE’s 20th anniversary and the start of the third decade. Operating an XMPP chat system opens up all manner of possibilities for more tools and access to EVE’s chat system in the future.

We want to continue to work with the community to iron out any issues that people may still have with the XMPP system and make sure that we continue to improve performance going forward.

The team working on the development of the chat system will be watching the feedback thread for this blog closely, and if any of our pilots have been experiencing issues from the start of February onwards, we’d like to hear about them so as we can look at clearing up any outstanding problems.

In the update we gave on January 9th, we also mentioned distribution of compensation for the issues that have occurred.

We’re happy to announce that in the coming weeks, the highest skillpoint character on every account that held Omega clone status as of the start of daily downtime on March 20th, 2018 (the day the chat system was deployed) will receive a gift of 500,000 skillpoints in their unallocated skillpoint pool.

Keep your eyes peeled for news on the distribution of this compensation in the coming weeks.

We’d like to apologize again for the substantial disruption that the chat issues have caused over the course of 2018. We fully understand that the severity of issues with the system was not fully realized early enough. This was clearly identified when we looked back over the events of 2018 and has been addressed.

As always, we’d love feedback on this blog and we’d love to hear if any of our pilots are still experiencing issues as of the start of February.

Be sure to leave any feedback and comments you might have in the comments thread for this blog. Pilots should also be sure to file a bug report if they’re still seeing issues with the system at this stage.


  1. I’d have to examine with you here. Which is not one thing I usually do! I take pleasure in reading a post that may make folks think. Additionally, thanks for permitting me to comment!

    August 21, 2019 at 02:37 Reply
  2. Obrigado por compartilhar um artigo t‹o informativo
    ! Eu enviei isto para um colega de trabalho que estava
    justamente necessitando dessa informaç‹o!! E ele ficou
    muito grato . Ent‹o deixe-me agradecer…
    Obrigada por gastar algum tempo para discutir
    esse importante assunto aqui no seu blog. http://somatree.de/guestbox/guestbox.php?Anfangsposition=0

    August 21, 2019 at 03:05 Reply
  3. I think this is one of the most significant information for me. And i’m glad reading your article. But should remark on few general things, The web site style is perfect, the articles is really excellent : D. Good job, cheers

    August 21, 2019 at 03:13 Reply
  4. Whats Taking place i’m new to this, I stumbled upon this I have discovered It positively useful and it has helped me out loads. I hope to contribute & aid different customers like its helped me. Good job.

    August 21, 2019 at 06:04 Reply
  5. Very interesting information!Perfect just what I was looking for!

    August 21, 2019 at 07:57 Reply
  6. I can’t consider almost everything we get annoyed about in our lives
    matters. All the time invested in thinking about the various things that people deal with every single and every moment is definitely undoubtedly necessary, as no
    other person is going to encounter life for any
    of us. I feel that folk should be a whole lot more grounded.
    Technology is superb, nevertheless a lot of everything you might know about is indeed
    abstract. Having a cup of tea is a zen process that brings one back again to the present point in time.
    We must be more in the here and today, without being stressed by life
    and the episodes we deal with every day. http://at-home-massage-nj.njmassage.info/at-home-massage/

    August 21, 2019 at 08:15 Reply
  7. I just appreciate your featuring this info for people wanting to know
    more about subject areas similar to this.
    Your blog page was well written and well researched, and that is
    substantially treasured. I actually am generally searching
    for new weblogs to follow and read frequently. http://www.wellness786.com/ecom-profit-sniper/

    August 21, 2019 at 09:20 Reply
  8. Hi my loved one! I wish to say that this article is awesome, nice written and come with almost all vital infos. I would like to see more posts like this .

    August 21, 2019 at 09:34 Reply
  9. Whats Going down i’m new to this, I stumbled upon this I’ve discovered It absolutely useful and it has helped me out loads. I’m hoping to give a contribution & help other customers like its aided me. Good job.

    August 21, 2019 at 09:34 Reply
  10. Oh my goodness! Awesome article dude! Thanks, However I am experiencing problems with your RSS.

    I don’t know the reason why I cannot join it. Is there anybody having identical RSS issues?

    Anybody who knows the answer can you kindly
    respond? Thanx!!

    August 21, 2019 at 10:51 Reply
  11. I’ve been surfing online greater than 3 hours these days, yet I by no means found any attention-grabbing article like yours. It¡¦s lovely value sufficient for me. Personally, if all site owners and bloggers made good content as you probably did, the internet will be much more useful than ever before.

    August 21, 2019 at 13:21 Reply
  12. My brother recommended I might like this blog. He was entirely right.
    This post truly made my day. You can not imagine simply how much time I had spent for this information! Thanks!

    August 21, 2019 at 13:32 Reply
  13. Some truly good content on this website , appreciate it for contribution.

    August 21, 2019 at 15:31 Reply
  14. I found your blog site on google and test a few of your early posts. Continue to maintain up the excellent operate. I just additional up your RSS feed to my MSN Information Reader. In search of ahead to studying more from you later on!…

    August 21, 2019 at 17:11 Reply
  15. When somеone writes an article he/she retains the
    thought of a user iin his/her braіn that how a user can bee aware of it.

    So that’s ᴡhy this post is perfect. Thanks! http://www.m1avio.com/index.php/component/k2/itemlist/user/4443662

    August 21, 2019 at 18:22 Reply
  16. wonderful points altogether, you just won a new reader. What would you recommend about your post that you made some days ago? Any sure?

    August 21, 2019 at 18:25 Reply
  17. I’ve been surfing online greater than three hours today, yet I never found any interesting article like yours. It is pretty price enough for me. Personally, if all website owners and bloggers made just right content as you did, the internet might be a lot more useful than ever before.

    August 21, 2019 at 18:29 Reply
  18. I want to to thank you for this excellent read!! I definitely loved every little bit of it.
    I have you bookmarked to check out new stuff you post…

    August 21, 2019 at 20:59 Reply
  19. Rattling fantastic info can be found on site. “I don’t know what will be used in the next world war, but the 4th will be fought with stones.” by Albert Einstein.

    August 21, 2019 at 22:09 Reply
  20. Hurrah! In the end I got a blog from where I know how to
    genuinely get valuabe inforrmation concerning my study and knowledge.

    August 21, 2019 at 23:11 Reply
  21. For most recent information you have to go to see world-wide-web and on web I found this web site as a most excellent
    web site for most recent updates.

    August 22, 2019 at 00:02 Reply
  22. Currently it sounds like Drupal is the preferred blogging platform out there right now. (from what I’ve read) Is that what you are using on your blog?

    August 22, 2019 at 00:23 Reply
  23. There is visibly a lot to know about this. I believe you made some good points in features also.

    August 22, 2019 at 02:55 Reply
  24. Stunning story there. What occurred after? Take care!

    August 22, 2019 at 03:49 Reply
  25. Thanks for your entire efforts on this website. Betty really likes conducting internet research and it’s easy to see why. Many of us learn all of the compelling way you convey both useful and interesting guidelines on this web blog and in addition attract contribution from other people on that idea plus our favorite princess is in fact becoming educated a whole lot. Take pleasure in the rest of the year. You are always conducting a useful job.

    August 22, 2019 at 05:28 Reply
  26. Magnificent beat ! I wish to apprentice while you amend your web site, how could i subscribe for a blog web site? The account helped me a acceptable deal. I had been tiny bit acquainted of this your broadcast provided bright clear concept

    August 22, 2019 at 05:28 Reply
  27. This is very interesting, You are a very skilled blogger. I’ve joined your rss feed and look forward to seeking more of your great post. Also, I’ve shared your web site in my social networks!

    August 22, 2019 at 05:31 Reply
  28. continuously i used to read smaller articles which as well
    clear their motive, and that is also happening with this paragraph which I am
    reading at this time.

    August 22, 2019 at 05:36 Reply
  29. I believe you have mentioned some very interesting points, regards for the post.

    August 22, 2019 at 07:42 Reply
  30. It’s a shame you don’t have a donate button! I’d definitely donate to this excellent blog!

    I guess for now i’ll settle for book-marking and adding your RSS
    feed to my Google account. I look forward to fresh
    updates and will talk about this website with my Facebook group.
    Chat soon!

    August 22, 2019 at 10:11 Reply
  31. I like what you guys are up too. Such smart work and reporting! Carry on the superb works guys I have incorporated you guys to my blogroll. I think it’ll improve the value of my website 🙂

    August 22, 2019 at 10:34 Reply
  32. Pretty! This has been an extremely wonderful post. Thanks for providing this info.

    August 22, 2019 at 15:06 Reply
  33. Nice post. I learn something new and challenging on blogs I stumbleupon on a daily basis.

    It will always be interesting to read through
    content from other authors and practice a little something from other web sites.

    August 22, 2019 at 18:51 Reply
  34. This reminds me of the other page here I found earlier

    August 22, 2019 at 20:12 Reply
  35. What i do not understood is in reality how you’re
    now not really much more well-liked than you may be right now.
    You’re so intelligent. You know therefore
    significantly on the subject of this subject,
    made me individually imagine it from a lot of numerous angles.

    Its like women and men don’t seem to be involved unless it’s one thing to do with Girl gaga!
    Your own stuffs excellent. At all times maintain it up!

    August 22, 2019 at 20:24 Reply
  36. I really appreciate this post. I’ve been looking all over for this! Thank goodness I found it on Bing. You’ve made my day! Thank you again!

    August 22, 2019 at 22:47 Reply
  37. I got this website fгom my pal who told me about
    this web page and now this tkme I am visitimg this web sitе and reading very informative articles here. http://www.jnaw08.com/comment/html/?24976.html

    August 22, 2019 at 22:48 Reply
  38. I got thyіs website from mү pal who told me aboսt this web
    paɡe aand now this time I am visiting this ᴡeb site annd reading very informative articlеs here. http://www.jnaw08.com/comment/html/?24976.html

    August 22, 2019 at 22:49 Reply
  39. Thanks , I’ve recently been looking for information about this subject for a while and yours is the greatest I have discovered till now. But, what about the conclusion? Are you certain about the supply?

    August 23, 2019 at 02:45 Reply

Leave a Reply to Anonymous Click here to cancel reply.