If you'd like to comment on this devblog, feel free to head on over to the feedback thread on the official forums!

On January 9th, we released a New Year update regarding the chat system after a range of issues since its deployment with the March 2018 release.

Since that blog, we’ve seen several major backend deployments that have been targeted directly at problems that the community have reported with chat. These issues have ranged from connectivity to the chat cluster, to incorrect population counts in local and incorrect pilot data in the local member list.

Two of the largest of these deployments were on Tuesday, January 8th and Wednesday, January 16th, which focused on bringing stability to the chat cluster and improving its performance.

The first deployment on January 8th focused on how the system deals with pilots switching channels moving from system to system. The second on the 16th was focused on an overhaul of how initial presence is delivered when pilots join a large chat channel such as local in Jita.

Since the deployment on the 16th, we’ve seen a period of stability where reports regarding issues with the chat system have dissipated, and the number of bug reports and support tickets relating to issues with chat has dropped to an all-time low since the new system was deployed in March 2018.

Ongoing Work

The chat system and the issues that have occurred over the course of the last 10 months have been the subject of a lot of inward facing questions here at CCP.

There’s been a substantial amount of internal discussion, looking at everything from how the system was developed, how it was deployed, how it was communicated and how we responded to the issues that were raised by the community both in terms of development and communication.

The result is; we understand and accept the fact that we failed on both fronts. We also understand the gravity of the effects it had on the day to day activity of many of our pilots.

The work carried out in January was targeted specifically to address community concerns in key areas where the chat system was not performing as expected and we’re happy to see that while there are some small issues we still need to iron out, stability and performance has been improved drastically.

What happens now?

When we gave the last update on January 9th, we mentioned that we’d be deciding whether to continue to operate the XMPP service or revert back to the old system at the start of February, based on performance of chat after several large-scale fixes and improvements of the course of January.

Taking the performance of the new XMPP system into consideration after the changes in January, the decision has been made not to revert to the older LSC system and to continue to develop and tweak the new system going forward.

As we’ve previously explained, overhauling the chat system is a vital part of the future-proofing work that’s going into EVE, which also includes the retirement of old systems such as player owned structures and the introduction of a 64-bit client, the latter of which will be upon us soon.

This work is occurring so that we can continue to keep New Eden up to date, improving the health of EVE and reducing legacy technical overhead as we head toward celebrating EVE’s 20th anniversary and the start of the third decade. Operating an XMPP chat system opens up all manner of possibilities for more tools and access to EVE’s chat system in the future.

We want to continue to work with the community to iron out any issues that people may still have with the XMPP system and make sure that we continue to improve performance going forward.

The team working on the development of the chat system will be watching the feedback thread for this blog closely, and if any of our pilots have been experiencing issues from the start of February onwards, we’d like to hear about them so as we can look at clearing up any outstanding problems.

In the update we gave on January 9th, we also mentioned distribution of compensation for the issues that have occurred.

We’re happy to announce that in the coming weeks, the highest skillpoint character on every account that held Omega clone status as of the start of daily downtime on March 20th, 2018 (the day the chat system was deployed) will receive a gift of 500,000 skillpoints in their unallocated skillpoint pool.

Keep your eyes peeled for news on the distribution of this compensation in the coming weeks.

We’d like to apologize again for the substantial disruption that the chat issues have caused over the course of 2018. We fully understand that the severity of issues with the system was not fully realized early enough. This was clearly identified when we looked back over the events of 2018 and has been addressed.

As always, we’d love feedback on this blog and we’d love to hear if any of our pilots are still experiencing issues as of the start of February.

Be sure to leave any feedback and comments you might have in the comments thread for this blog. Pilots should also be sure to file a bug report if they’re still seeing issues with the system at this stage.


  1. I know this if off topic but I’m looking into starting my own blog and was curious
    what all is needed to get set up? I’m assuming having a blog like yours would cost a
    pretty penny? I’m not very web savvy so I’m not 100% sure.
    Any suggestions or advice would be greatly appreciated.

    October 15, 2019 at 06:31 Reply
  2. Howdy! I could have sworn I’ve been to your blog before but after
    browsing through some of the posts I realized it’s new to me.
    Anyways, I’m definitely happy I stumbled upon it and I’ll
    be book-marking it and checking back often!

    October 15, 2019 at 09:56 Reply
  3. I enjoy your featuring this information for folks seeking to get more info
    on matters such as this. Your weblog was well crafted and very well researched, that is certainly greatly liked.
    I actually am often looking for new blogs to follow and browse
    regularly. http://at-home-massage-nj.njmassage.info/at-home-massage/category/at-home-massage-articles/

    October 15, 2019 at 10:55 Reply
  4. It’s hard to find knowlеdgeable people for this topic, however, you sound like you know what you’re talking about!

    October 15, 2019 at 15:01 Reply
  5. Ӏncredible story there.What ocϲurгed after?

    Good luck! http://www.altadauniaaltosalento.it/member.php?u=3479-RobynNeedham155

    October 15, 2019 at 15:18 Reply
  6. Regards for helping out, fantastic information. The laws of probability, so true in general, so fallacious in particular. by Edward Gibbon.

    October 15, 2019 at 15:18 Reply
  7. This design is steller! You obviously know how to keep a reader amused.

    Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!)
    Fantastic job. I really enjoyed what you had to say,
    and more than that, how you presented it. Too cool!

    October 15, 2019 at 18:10 Reply
  8. Wir freuen uns auf Ihren Anruf oder Ihren Besuch.

    October 15, 2019 at 18:42 Reply
  9. you’re really a excellent webmaster. The web site loading pace is
    amazing. It sort of feels that you’re doing any distinctive trick.

    Moreover, The contents are masterwork. you’ve done a wonderful
    task in this matter!

    October 15, 2019 at 20:40 Reply
  10. Acceptable forms of valid id: to vote
    Virginia driver’s license
    Virginia DMV-issued photo ID
    United States passport
    Employer-issued photo ID
    Student photo ID issued by a school, college, or university located in Virginia
    Other or Virginia government-issued photo ID

    October 15, 2019 at 21:35 Reply
  11. very trivial column, i certainly love this website, be on it

    October 15, 2019 at 22:18 Reply
  12. Why visitors still make use of to read news papers when in this technological world all is existing on web?

    October 15, 2019 at 23:09 Reply
  13. I am so grateful for your post. Awesome.

    October 16, 2019 at 00:58 Reply
  14. After checking out a handful of the blog posts on your web page,
    I honestly like your way of writing a blog. I added it to my
    bookmark webpage list and will be checking back soon. Please check out my web
    site as well and let me know what you think. http://pangeaconsulting.biz/__media__/js/netsoltrademark.php?d=sunny1004.com

    October 16, 2019 at 02:31 Reply
  15. Hello my loved one! I wish to sayy that this post is amazing,nice written and come with approximately all significant infos.
    I would like tto see more posts like this .

    October 16, 2019 at 02:31 Reply
  16. October 16, 2019 at 02:45 Reply
  17. Now I am ready to do my breakfast, once having my breakfast coming again to read more news.

    October 16, 2019 at 02:56 Reply
  18. Hi there colleagues, how is all, and what you desire to say concerning this piece of writing, in my view its truly amazing in favor of me.

    October 16, 2019 at 09:22 Reply
  19. if the buffalo in my head could speak german i would not know a god damm thing. What i do know is that the language of art is out of this world.

    October 16, 2019 at 11:22 Reply
  20. Einen davon können wir Ihnen bieten: Unsere Medaillen.

    October 16, 2019 at 11:22 Reply
  21. Intresting, will come back here once in a while.

    October 16, 2019 at 11:47 Reply
  22. Hi just wanted to give you a brief heads up and let you know a few of the pictures aren’t loading properly.
    I’m not sure why but I think its a linking issue. I’ve tried it in two
    different web browsers and both show the same results.

    October 16, 2019 at 18:25 Reply
  23. Pretty! This was a really wonderful post. Thank you for your provided information.

    October 16, 2019 at 19:04 Reply
  24. I like this post, enjoyed this one thankyou for posting.

    October 16, 2019 at 20:26 Reply
  25. It as hard to come by well-informed people in this particular topic, however, you seem like you know what you are talking about! Thanks

    October 17, 2019 at 01:25 Reply
  26. Thank you ever so for you post.Thanks Again. Fantastic.

    October 17, 2019 at 01:30 Reply
  27. A lot of of the things you articulate is astonishingly accurate and that makes me wonder the reason why I hadn’t looked at this with this light before. This piece truly did turn the light on for me as far as this particular subject matter goes. Nonetheless at this time there is just one factor I am not really too cozy with and whilst I try to reconcile that with the actual core idea of your point, allow me observe just what the rest of the readers have to point out.Very well done.

    October 17, 2019 at 02:47 Reply
  28. Thanks in favor of sharing such a good thinking,
    paragraph is pleasant, thats why i have read it entirely

    October 17, 2019 at 05:52 Reply
  29. Having read this I believed it was extremely informative.
    I appreciate you taking the time and effort to put this information together.

    I once again find myself spending a significant amount of time both reading and commenting.
    But so what, it was still worth it!

    October 17, 2019 at 06:02 Reply
  30. October 17, 2019 at 06:46 Reply
  31. Thanks a bunch for sharing this with all people you really recognise what you are talking about! Bookmarked. Kindly additionally consult with my website =). We may have a hyperlink alternate contract between us!

    October 17, 2019 at 06:47 Reply
  32. I like the helpful information you provide in your articles.
    I will bookmark your blog and check again here frequently.
    I am quite certain I will learn lots of new
    stuff right here! Good luck for the next!

    October 17, 2019 at 10:31 Reply
  33. It’s hard to find knowledgeable people on this topic, but you sound like you know what you’re talking about! Thanks

    October 17, 2019 at 12:44 Reply
  34. porno izlek
    October 17, 2019 at 12:45 Reply
  35. eroksiyon hapi

    thank you admin

    October 17, 2019 at 12:59 Reply
  36. My family members always say that I am wasting my time here at
    net, except I know I am getting familiarity
    everyday by reading such nice content.

    October 17, 2019 at 12:59 Reply
  37. sinan kala orospu cocugu
    October 17, 2019 at 13:39 Reply
  38. thank you admin

    October 17, 2019 at 14:27 Reply
  39. thank you admin

    October 17, 2019 at 14:35 Reply
  40. thank you admin

    October 17, 2019 at 14:46 Reply
  41. Woah! I’m really enjoying the template/theme of this website.
    It’s simple, yet effective. A lot of times it’s hard to get that
    “perfect balance” between superb usability and appearance.

    I must say you’ve done a amazing job with this.

    In addition, the blog loads very fast for me on Firefox.

    Superb Blog! http://digestivehealing.com/__media__/js/netsoltrademark.php?d=suuny1004.com

    October 17, 2019 at 18:17 Reply
  42. I really like what you guys tend to be up too. This type
    of clever work and reporting! Keep up the amazing works
    guys I’ve added you guys to my blogroll.

    October 17, 2019 at 19:02 Reply
  43. thank you admin

    October 17, 2019 at 19:05 Reply
  44. Wow! At last I got a web site from where I be capable of in fact obtain valuable facts regarding my study and knowledge.

    October 17, 2019 at 19:37 Reply
  45. These are genuinely great ideas in about blogging. You have touched
    some pleasant factors here. Any way keep up wrinting.

    October 17, 2019 at 20:01 Reply

Leave a Reply to nfl games Click here to cancel reply.