If you'd like to comment on this devblog, feel free to head on over to the feedback thread on the official forums!

On January 9th, we released a New Year update regarding the chat system after a range of issues since its deployment with the March 2018 release.

Since that blog, we’ve seen several major backend deployments that have been targeted directly at problems that the community have reported with chat. These issues have ranged from connectivity to the chat cluster, to incorrect population counts in local and incorrect pilot data in the local member list.

Two of the largest of these deployments were on Tuesday, January 8th and Wednesday, January 16th, which focused on bringing stability to the chat cluster and improving its performance.

The first deployment on January 8th focused on how the system deals with pilots switching channels moving from system to system. The second on the 16th was focused on an overhaul of how initial presence is delivered when pilots join a large chat channel such as local in Jita.

Since the deployment on the 16th, we’ve seen a period of stability where reports regarding issues with the chat system have dissipated, and the number of bug reports and support tickets relating to issues with chat has dropped to an all-time low since the new system was deployed in March 2018.

Ongoing Work

The chat system and the issues that have occurred over the course of the last 10 months have been the subject of a lot of inward facing questions here at CCP.

There’s been a substantial amount of internal discussion, looking at everything from how the system was developed, how it was deployed, how it was communicated and how we responded to the issues that were raised by the community both in terms of development and communication.

The result is; we understand and accept the fact that we failed on both fronts. We also understand the gravity of the effects it had on the day to day activity of many of our pilots.

The work carried out in January was targeted specifically to address community concerns in key areas where the chat system was not performing as expected and we’re happy to see that while there are some small issues we still need to iron out, stability and performance has been improved drastically.

What happens now?

When we gave the last update on January 9th, we mentioned that we’d be deciding whether to continue to operate the XMPP service or revert back to the old system at the start of February, based on performance of chat after several large-scale fixes and improvements of the course of January.

Taking the performance of the new XMPP system into consideration after the changes in January, the decision has been made not to revert to the older LSC system and to continue to develop and tweak the new system going forward.

As we’ve previously explained, overhauling the chat system is a vital part of the future-proofing work that’s going into EVE, which also includes the retirement of old systems such as player owned structures and the introduction of a 64-bit client, the latter of which will be upon us soon.

This work is occurring so that we can continue to keep New Eden up to date, improving the health of EVE and reducing legacy technical overhead as we head toward celebrating EVE’s 20th anniversary and the start of the third decade. Operating an XMPP chat system opens up all manner of possibilities for more tools and access to EVE’s chat system in the future.

We want to continue to work with the community to iron out any issues that people may still have with the XMPP system and make sure that we continue to improve performance going forward.

The team working on the development of the chat system will be watching the feedback thread for this blog closely, and if any of our pilots have been experiencing issues from the start of February onwards, we’d like to hear about them so as we can look at clearing up any outstanding problems.

In the update we gave on January 9th, we also mentioned distribution of compensation for the issues that have occurred.

We’re happy to announce that in the coming weeks, the highest skillpoint character on every account that held Omega clone status as of the start of daily downtime on March 20th, 2018 (the day the chat system was deployed) will receive a gift of 500,000 skillpoints in their unallocated skillpoint pool.

Keep your eyes peeled for news on the distribution of this compensation in the coming weeks.

We’d like to apologize again for the substantial disruption that the chat issues have caused over the course of 2018. We fully understand that the severity of issues with the system was not fully realized early enough. This was clearly identified when we looked back over the events of 2018 and has been addressed.

As always, we’d love feedback on this blog and we’d love to hear if any of our pilots are still experiencing issues as of the start of February.

Be sure to leave any feedback and comments you might have in the comments thread for this blog. Pilots should also be sure to file a bug report if they’re still seeing issues with the system at this stage.


  1. Amazing! Its actually amazing post, I have got much clear idea about
    from this article.

    September 20, 2019 at 02:32 Reply
  2. Oh my goodness! a tremendous article dude. Thanks Nonetheless I’m experiencing challenge with ur rss . Don’t know why Unable to subscribe to it. Is there anybody getting similar rss problem? Anyone who knows kindly respond. Thnkx

    September 20, 2019 at 07:03 Reply
  3. Hi there, I enjoy reading through your post. I like to write a little
    comment to support you. http://www.txexla.fraserphysics.com/index.php?title=A_Sock_Drop_On_North_Korea

    September 20, 2019 at 08:05 Reply
  4. Thanks for another informative website. Where else could I get that type of info written in such an ideal way? I’ve a project that I’m just now working on, and I’ve been on the look out for such info.

    September 20, 2019 at 08:10 Reply
  5. I am not rattling great with English but I come up this real easy to translate.

    September 20, 2019 at 09:11 Reply
  6. Very good article. I’m dealing with some of these issues as well..

    September 20, 2019 at 11:17 Reply
  7. I cannot consider almost everything we concern ourselves with in life
    makes a difference. Constantly invested in thinking about the various things that people face
    every single and every day can be really important, as
    no other man will encounter your life for any of us.
    Personally I think that men and women should be a whole lot
    more mentally stable. Science is terrific, but a lot of whatever we think about is so abstract.

    Having a cup of coffee is a zen activity that brings one back
    to the present moment in time. We must be more in the here
    and today, without being confused by our lifestyle and the theatre we confront every
    day. https://massage-at-home-nj.blogspot.com/2014/01/pre-natal-massage-and-circulation.html

    September 20, 2019 at 11:26 Reply
  8. Hi! Do you know if they make any plugins to safeguard against hackers?
    I’m kinda paranoid about losing everything I’ve worked hard on. Any

    September 20, 2019 at 11:41 Reply
  9. whoah this blog is fantastic i like studying your
    posts. Stay up the great work! You realize, many people are hunting round for this information, you can aid them greatly.

    September 20, 2019 at 13:13 Reply
  10. Acabei de discutir com a empresa de segurança. http://btsinfo-rousseau53.fr:11017/mediawiki/index.php/Roberto_Carlos

    September 20, 2019 at 16:01 Reply
  11. Hey there! This post could not be written any better! Reading through this post reminds me of my previous room
    mate! He always kept chatting about this. I will forward this article to him.

    Pretty sure he will have a good read. Thanks for sharing!

    September 20, 2019 at 17:04 Reply
  12. I was curious if you ever considered changing the page layout of your website?
    Its very well written; I love what youve got to say. But maybe you could a little more in the way of content
    so people could connect with it better. Youve got an awful lot of
    text for only having one or 2 images. Maybe you could space
    it out better?

    September 20, 2019 at 17:17 Reply
  13. You are so awesome! I don’t believe I have read through something
    like this before. So good to discover someone with a few genuine thoughts on this subject matter.

    Really.. thanks for starting this up. This web site is one thing that is needed on the internet,
    someone with a bit of originality! http://spor6.dk/author/ernachrist/

    September 20, 2019 at 17:30 Reply
  14. Can I simply just say what a comfort to find a person that truly knows what they’re talking
    about online. You actually realize how to bring an issue to light and
    make it important. More and more people
    must look at this and understand this side of the story.
    I was surprised that you are not more popular because you certainly have the gift. http://io.pinknet.cz/~filo/?a%5B%5D=%3Ca+href%3Dhttps://www.sunny1004.com%3E%EB%AA%A8%EB%B0%94%EC%9D%BC%EB%B0%94%EC%B9%B4%EB%9D%BC%3C/a%3E

    September 20, 2019 at 20:41 Reply
  15. A couple of features I amm searching for is calories burned,
    coronary heart price monitor and sleep monitor.

    September 20, 2019 at 23:02 Reply
  16. This site certainly has all the information I wanted about this subject and didn’t know who to ask.

    September 20, 2019 at 23:33 Reply

Leave a Reply to cheap flight tickets Click here to cancel reply.