If you'd like to discuss this dev blog, you can do so in this forum thread.

We are aware that a small number of our pilots are still suffering from connectivity issues after recent issues with the Tranquility cluster and several DDoS attacks.

The reports we’ve been receiving range from simply not being able to log into EVE Online, through to being unable to access any of our services including the EVE Online Support, Account Management and Community Websites.

Our network engineers and operations team are currently working with third parties to investigate the cause of these issues and resolve them, as we have determined that Tranquility and its associated services are healthy, and the issues lie outside our infrastructure.

The issues are related mostly but not entirely to our DDoS mitigation network scrubbing, which is affecting a small number of pilots who are having their ISP blocked or limited by our DDoS mitigation partner which handles the scrubbing for us.

In order to assist us in tracking down the exact location of the issue, if you’re experiencing problems you can help by performing a few steps that will give us further information on your individual situation that may help with fault finding and resolution of the issue.

First Steps:

Firstly, you can try to acquire a new IP Address from your ISP. This has proven to be the most effective solution so far. Usually, resetting your router will take care of this for you.

You can also try to flush your DNS cache by opening a command prompt in windows and using the “ipconfig /flushdns” command.

What if these don’t work?

If these resolutions don’t work, then we advise that you download and run a Windows PowerShell script that we’ve created in order to send us information on where the issue might lie.

To do this please click on this link, which will download the script from eve.com.

From there, find the script in your downloads folder, unzip it, right click it and select “Run with PowerShell”.

Run With Powershell

Follow the on-screen prompts and wait until the tests are finished.

Script Start

Script Running

Test Complete

The script will create a text file in the same location that you downloaded it to.

Please file a support ticket detailing the issue you’re experiencing and attach this text file so that our Customer Support Team can assist you further.

What if I can’t get access to the support website?

If these issues are preventing you from accessing support.eveonline.com, then please send an email to [email protected] from the your verified email address that’s attached to your accounts, and this will automatically open a ticket for you and associate it with your accounts. Please be sure to attach the text file to this email and detail the issue you're having.

What happens from there?

We’re currently working to resolve these issues, and our Customer Support Team will be able to pass this information on to the correct teams within CCP so that we can co-ordinate with our partners and resolve the problem.

We sincerely apologise for the issues that a small number of our pilots are experiencing, however when DDoS attacks occur, or if we are at high risk of such attacks, we must make the decision between maintaining stability for the bulk of our pilots or risking the stability of our entire infrastructure when an attack occurs.

We’re working closely with our partners to make sure that we resolve this issue as quickly and as smoothly as possible.


  1. I have recently started a blog, the info you provide on this website has helped me tremendously. Thanks for all of your time & work.

    January 18, 2019 at 11:06 Reply
  2. Very good blog article.Really looking forward to read more. Fantastic.

    January 18, 2019 at 12:18 Reply
  3. Hello.This post was extremely interesting, particularly since I was looking for thoughts on this subject last Wednesday.

    January 18, 2019 at 15:15 Reply
  4. These are really fantastic ideas in about blogging. You have touched

    January 18, 2019 at 21:00 Reply
  5. Sac Vanessa Bruno Pas Cher Sac Vanessa Bruno Pas Cher

    January 18, 2019 at 23:46 Reply
  6. Some truly superb info , Glad I observed this.

    January 19, 2019 at 03:45 Reply
  7. Good write-up, I am normal visitor of one’s web site, maintain up the nice operate, and It’s going to be a regular visitor for a long time.

    January 19, 2019 at 08:08 Reply
  8. I do consider all of the ideas you have offered in your post.
    They’re very convincing and will certainly work. Still, the posts are too quick for novices.
    May just you please prolong them a bit from next time?
    Thanks for the post.

    January 19, 2019 at 11:54 Reply
  9. Say, you got a nice article.Really looking forward to read more. Keep writing.

    January 19, 2019 at 19:35 Reply
  10. Wow that was unusual. I just wrote an very long comment but after I clicked submit my comment didn’t appear. Grrrr… well I’m not writing all that over again. Anyway, just wanted to say excellent blog!

    January 19, 2019 at 22:46 Reply
  11. Right here is the perfect web site for anybody who wants to understand this topic.
    You understand so much its almost hard to argue with you (not
    that I really will need to…HaHa). You certainly put a
    brand new spin on a topic which has been written about for ages.
    Excellent stuff, just excellent!

    January 20, 2019 at 00:00 Reply
  12. Very good post.Really thank you! Fantastic.

    January 20, 2019 at 01:04 Reply
  13. We are a group of volunteers and opening a brand new scheme in our community. Your web site provided us with valuable information to work on. You’ve done a formidable process and our whole group will likely be grateful to you.

    January 20, 2019 at 02:58 Reply
  14. Hey There. I found your blog using msn. This is an extremely well written article. I’ll be sure to bookmark it and return to read more of your useful info. Thanks for the post. I’ll certainly comeback.

    January 20, 2019 at 10:54 Reply
  15. Im obliged for the article.Much thanks again. Great.

    January 20, 2019 at 12:38 Reply
  16. I have to show appreciation to you for bailing me out of this type of trouble. Right after checking throughout the world-wide-web and coming across recommendations which were not powerful, I believed my life was over. Living minus the approaches to the difficulties you’ve fixed through your write-up is a crucial case, and ones which could have badly affected my entire career if I hadn’t come across the website. That training and kindness in maneuvering all the details was useful. I am not sure what I would have done if I hadn’t encountered such a point like this. I am able to at this time look forward to my future. Thanks so much for this reliable and results-oriented help. I will not hesitate to recommend your blog post to anybody who should get direction about this subject matter.

    January 20, 2019 at 15:18 Reply
  17. I think you have mentioned some very interesting details, appreciate it for the post.

    January 20, 2019 at 19:47 Reply
  18. hey there and thank you for your information –
    I have certainly picked up something new from right here.
    I did however expertise a few technical issues
    using this web site, as I experienced to reload the site lots of times previous to I could get it to load properly.
    I had been wondering if your web host is OK? Not that
    I’m complaining, but sluggish loading instances times will
    very frequently affect your placement in google and could damage your high-quality score if ads and marketing
    with Adwords. Anyway I’m adding this RSS to my email and can look out for much more of your respective fascinating content.
    Make sure you update this again soon.

    January 20, 2019 at 20:49 Reply
  19. Very good blog post.Really thank you! Great.

    January 20, 2019 at 23:59 Reply
  20. I love it when people come together and share opinions, great blog, keep it up.

    January 21, 2019 at 00:04 Reply
  21. I found your weblog website on google and check just a few of your early posts. Continue to keep up the superb operate. I simply extra up your RSS feed to my MSN News Reader. Seeking ahead to studying extra from you in a while!…

    January 21, 2019 at 04:25 Reply
  22. I enjoy the efforts you have put in this, appreciate it for all the great content.

    January 21, 2019 at 09:02 Reply
  23. Pretty section of content. I just stumbled upon your weblog and in accession capital to assert that I get in fact enjoyed account your blog posts. Any way I’ll be subscribing to your augment and even I achievement you access consistently fast.

    January 21, 2019 at 09:15 Reply
  24. Greetings from Colorado! I’m bored at work so I decided to check out your blog on my iphone during lunch break. I enjoy the knowledge you present here and can’t wait to take a look when I get home. I’m shocked at how quick your blog loaded on my cell phone .. I’m not even using WIFI, just 3G .. Anyhow, excellent blog!

    January 21, 2019 at 09:47 Reply
  25. I truly appreciate this article.Thanks Again. Awesome.

    January 21, 2019 at 10:53 Reply
  26. I like the helpful information you supply to your articles. I will bookmark your blog and test again right here frequently. I am slightly certain I’ll be told a lot of new stuff proper here! Good luck for the following!

    January 21, 2019 at 13:24 Reply
  27. ItaаАа’б‚Т€ТšаЂаŒаАа’б‚Т€ТžаБТžs tremendous weblog, I wish to be like you

    January 21, 2019 at 14:45 Reply
  28. Magnificent goods from you, man. I have understand your stuff previous to and you are just too great. I really like what you’ve acquired here, really like what you’re stating and the way in which you say it. You make it entertaining and you still care for to keep it sensible. I can not wait to read much more from you. This is really a tremendous site.

    January 21, 2019 at 20:51 Reply
  29. I got what you intend,saved to favorites, very decent website .

    January 21, 2019 at 23:44 Reply

Leave a Reply