Individually here and there — and as a group — the CSM is taking some heat for our response to the Term of Service changes that I blogged about a couple of days ago. This comment of the week from reader smg777 is both concise and typical of the thinking:
The CSM response to this has been embarrassing. It’s like you guys have forgotten that you’re supposed to be representing the players and not providing cover for CCP and their horrible GM team.
Think so? I think we’ve been holding their feet pretty firmly to the fire. Every time I write a blog post like [the one I wrote about the TOS], I get a CCP dev (or two, or five) tsk’ing at me or downright asking me what the hell I’m doing. I write [the posts] anyway.
And that’s also a pretty concise response. But as this thing drags on, I think it deserves to be expanded somewhat.
Poetic Stanziel wrote a long post about it himself today. I can’t decide if it’s supposed to be satire or not. He blames the GMs, CCP Seagull, CCP Unifex, and Hilmar for the changes, an amusing escalating path of responsibility. He doesn’t come right out and also blame terrorists, the Pentavarite, the Illuminati, or God, but you can kinda feel him thinking about it. Meanwhile, I suspect the truth is that the GMs and the Community team that they belong to sometimes work fairly independently, or with CCP Legal, they come up with these things and don’t expect huge reactions. GM Grimmi‘s initial response to the blow-back was illuminating in that I think he sincerely feels that CCP was just clarifying a policy that’s existed for a long time, not actually changing anything. It is not the first time that that some group in CCP has made what they think is a minor change and through less-than-stellar public relations, watched it explode in their faces.
The result is — contrary to the conspiracy theory set belief — CCP leadership is caught a little bit flat-footed.
I still expect there to be an official response, and I think you’ll see it in the same in-game news sources where the initial change was announced. These things happen. At least I do think you’re allowed to be annoyed this time. Unlike the last “scandal”, this time at least CCP did this on purpose rather than on accident.
Does this mean I or the rest of the CSM are white-knighting CCP? I suppose you could take that tack. But as I said, I feel like we’re staying pretty firmly on CCP’s case on this issue. It comes up every single day in our Skype chat with them and we continue to make sure CCP is aware that players remain concerned. And CCP knows. This time they don’t need us to tell them about it.
But we’re telling them anyway. Goes with the job. Thanks for the comment, smg777!
If you would like to read more we invite you to visit his blog here.
EDIT (13/Sep/2013): A reference to Poetic Stanziel blaming the CSM for the changes has been removed. Poe, however, has been very critical of CSM member responses to this issue. I regret the error.